Search for your question, follow the setup guide, or write to us directly.
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Total time: about 5 minutes.
Sign up for free. Your licence key and verification link arrive by email.
Grab the installer from your customer panel and run it.
The program asks for it on first launch. Copy it from the email.
Enter server address, mount point and password — your provider supplies these.
Choose which card this channel takes its audio from.
If the level meters move, you are live.
Your streaming provider gives you something like this:
In the program you put stream.provider.com in "Primary Server", 8000 in the port box and /myradio in "Mount Point". The mount point always starts with a /.
Trying these first solves most problems in under a minute.
The wrong audio source is selected. Check which device Windows is playing to, then select the same device in ElaDyne.
Full solution →A space may have crept into the password when copying; the mount point must start with /; the port is usually 8000; and the server rejects a second program on the same mount point.
Full solution →Work out your upload need: channels × bitrate, plus about 30% headroom. If it does not fit, lower the bitrate or add a backup server.
Full solution →Version 3.6.23 fixed this. In Task Manager → Details the program's priority should read Normal; if it says "High" you are on an older build.
Full solution →Licence transfers, sound card settings, bank transfer payments and technical limits — all searchable and filterable on a dedicated page.
Go to the FAQ →Write to us directly. We reply the same day on weekdays.
Attaching the program log speeds up any bug report enormously.
%APPDATA%\Eladyne\logs